View chat history

VanChat allows you to review past conversations and improve your chatbot’s responses directly from your dashboard. Follow these steps to view chat history and correct chatbot responses:

1. Login to Your VanChat Account Dashboard

• Open your web browser and go to VanChat.io.
• Click on the Login button and enter your email address and OTP to access your dashboard.

1. Access Conversations

• Once on your dashboard, click on Conversations located on the left navigation bar.
• Here, you can view the history of chats between users and your chatbot.

1. View User Information

• In the chat window, you can see information about the user who had a conversation with your chatbot by looking at the top right corner of the chat interface.

While reviewing a conversation, if you notice an incorrect response from the chatbot, you can correct it for future interactions.

• Click on the Correct text next to the incorrect answer.
• Modify the response as needed in the provided text box.
• After editing the response, press OK.
• A notification will appear stating "Correction Successful".

The corrected answer will be added to the chatbot’s knowledgebase, ensuring more accurate responses in future conversations.