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View chat history

VanChat allows you to review past conversations and improve your chatbot’s responses directly from your dashboard. Follow these steps to view chat history and correct chatbot responses:

  1. Login to Your VanChat Account Dashboard
  • Open your web browser and go to VanChat.io.
  • Click on the Login button and enter your email address and OTP to access your dashboard.


  1. Access Conversations
  • Once on your dashboard, click on Conversations located on the left navigation bar.
  • Here, you can view the history of chats between users and your chatbot.
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  1. View User Information
  • In the chat window, you can see information about the user who had a conversation with your chatbot by looking at the top right corner of the chat interface.
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While reviewing a conversation, if you notice an incorrect response from the chatbot, you can correct it for future interactions.

  • Click on the Correct text next to the incorrect answer.
  • Modify the response as needed in the provided text box.
  • After editing the response, press OK.
  • A notification will appear stating "Correction Successful".
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The corrected answer will be added to the chatbot’s knowledgebase, ensuring more accurate responses in future conversations.

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