Privacy Policy

Introduction

VanChat (Company or We) respect your privacy and are committed to protecting it through our compliance with this policy.

What is this privacy policy about?

This privacy policy explains how we collect, use, share, retain and safeguard your information. It also introduces your privacy rights as a consumer.

This privacy policy excludes information collected through third-party websites, applications, or content, including advertisements.

It advises you to review the policy with a contact option for questions or concerns at support@vanchat.io

This policy describes how and why we might collect, store, use, and/or share your information when you interact with us, such as when you:

• Visit our website at https://vanchat.io/
• In email, text, and other electronic messages between you and this Website.

Scope

Please note that this policy does not apply to information collected through other means, such as offline channels or any other website operated by the company or any third party. Additionally, any third-party application or content (including advertisements) that may link to or be accessible from this website is also not covered by this policy. This policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Please carefully review our policy to understand how we handle your information and our corresponding practices. If you do not agree with our policies, you have the option not to use our website. By accessing or using our website, you are indicating your agreement to this privacy policy. If you still have any questions or concerns, please contact us at 16192 Coastal Highway Lewes, County of Sussex, DE 19958, support@vanchat.io

What Personal Information We Collect and How We Collect them

Summary

We collect certain personal information from the following sources:

• User-Provided Information: Users provide personal, communication, and other details through various sections of our site, such as the "Contact Us" pages.
• Automated Collection on Service Usage: While engaging with our website, automated technologies capture specifics about user behavior, device data, and resources accessed.
• Cookies and Tracking: Our platform uses cookies and similar technologies to gather data, and users have the option to manage these through cookie consent management or browser settings.
• Data from Third Parties: We might receive user content from third-party partners.

We collect information when you provide it to us, when you use our website or services, and when other sources provide it to us, as outlined below.

Information You Provide to Us

Contact or Identifier Information

When you create an account, log in to our website, or subscribe our newsletter, we collect various information from you, including your name, address, email address, telephone number, password and other necessary information.

Communication Information

We collect information such as name, address, email address, telephone number from you when you request information, customer or technical support, or communicate with us in any other way. The contents of your messages or attachments, along with any additional information you provide, may also be associated with your communications and collected by us.

Payment Information

To process your transaction, you will need to provide payment information, such as financial account details and shipping information when making a purchase.

Surveys

We may reach out to you to participate in surveys, and if you choose to participate, you may be asked to provide certain information, including contact information and other personal details.

What About Sensitive Information?

We do not collect any "sensitive data" about you, such as information related to your: payment information, unless we have your explicit consent or are required to do so to comply with the law.

Information Collected Automatically

As you explore and engage with our website, we may utilize automatic data collection technologies to gather specific details about your equipment, browsing behavior, and tendencies, which may include:

Usage Information

We collect information regarding your visits to our website, such as traffic data, location data, logs, communication data, and the resources you utilize and access on the website.

Device Information

We collect information regarding your computer and internet connection, such as your browser type, operating system, and IP address.

The information we collect automatically does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

We utilize diverse technologies such as cookies to gather information that aids in analyzing and enhancing the performance of the website and platform. This information is collected through cookies and other similar technologies that may be saved on users' computers.

Third-Party Use of Cookies

Third-party entities, including advertisers, ad networks and servers, content providers, and application providers, may serve content, applications, and advertisements on our website. They may use cookies to collect information about your online activities, which can be associated with your personal information or collected independently. This information may be utilized for interest-based advertising or other targeted content. As we do not control the tracking technologies or usage of these third-party entities, please contact the respective provider directly if you have any queries about their advertisements or targeted content. Read the How We Share section of this Privacy Policy to learn who these third parties are and how to opt out.

Information We Receive from Third Parties

User Content Information

You may also post photos, comments, or reviews on our pages available through third-party platforms, including Twitter and LinkedIn. If you do so, we and other users may be able to view the information you make available through these third-party platforms.

Other Information

We may receive additional information about you from third parties, such as data or marketing partners, and combine it with other information we have about you.

How We Use Your Information

Summary

We use information that we collect about you or that you provide to us:

1. To present our Website and its contents to you.
2. To provide you with information, products, or services you request from us.
3. To fulfill any other purpose for which you provide it.
4. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
5. To notify you about changes to our Website or any products or services we offer or provide through it.
6. To allow you to participate in interactive features on our Website.
7. To improve our current products and develop new products.
8. To train our staff internally.
9. In any other way, we may describe when you provide the information.
10. For any other purpose with your consent.

Marketing

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please use the "unsubscribe" link at the bottom of the marketing email. You may also contact us at 16192 Coastal Highway Lewes, County of Sussex, DE 19958, support@vanchat.io to opt out of marketing.

Advertising

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Email us or use our cookie banner for information on how you can opt-out of target advertising.

How We Share Your Information

Summary

We may share your information with third-party contractors, vendors, subsidiaries, and affiliates for business support, marketing, or other disclosed purposes.

Your information might also be shared in legal situations, for protection against fraud, for enforcing agreements, or with your consent.

Disclosure includes the information you provide, information collected automatically, and information from other sources.

We may disclose or share your information for business purposes

• With third-party contractors, service providers, and other vendors that support our business. They are bound by confidentiality agreements and may only use personal information for the purposes for which we disclosed it to them.
• With our subsidiaries and affiliates.
• To fulfill the purpose for which you provided the information.
• For any other purpose, we disclosed to you when you provided the information.
• In connection with a sale, merger, liquidation or other business transfer.
• With your consent.

We may also disclose your personal information for other purposes

• To comply with any court order, law, or legal process, including government or regulatory requests.
• If we believe that disclosure is necessary to protect the rights, property, or safety of our company, our customers, or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.
• To enforce our terms of use and other agreements, including for billing and collection purposes.

The categories of personal information that we may disclose include information you provide to us, the information we collect automatically, and the information obtained from other sources.

For EU/EEA Users

In such cases where the General Data Protection Regulation (GDPR) is applicable to VanChat in accordance with the law, the information and the rights specified in this section are available to users residing in the EU/EEA region.

The GDPR distinguishes between a "controller" and a "processor" (or similar terms). We are a "controller" for those Services where we make decisions on how personal information is used in connection with our Services, and we are a "processor" for those Services where we only use personal information as allowed by our customers.

Purposes For Which We Will Use Your Personal Data

Below, we describe all the ways we plan to use your personal data and the legal bases we rely on. Where appropriate, we have also identified our legitimate interests.

Please note that we may process your personal data based on more than one lawful ground depending on the specific purpose for which we are using your data. If you need details about the specific legal ground we are relying on to process your personal data when more than one ground is listed, please contact us.

Legal Basis

1. To register you as a new customer

   • Type of data: Identity, Contact
   • Lawful basis for processing: Performance of a contract with you

2. To process and deliver your order, including: Manage payments, fees, and charges; Collect and recover money owed to us; Check billing, shipping, or both addresses

   • Type of data: Identity, Contact, Financial, Transaction, Marketing and Communications
   • Lawful basis for processing: Performance of a contract with you, Necessary for our legitimate interests (to recover debts due to us)

3. To manage our relationship with you which will include: Notifying you about changes to our terms or Privacy Policy; Asking you to leave a review or take a survey

   • Type of data: Identity, Contact, Profile, Marketing and Communications
   • Lawful basis for processing: Performance of a contract with you, Necessary to comply with a legal obligation, Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

4. To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

   • Type of data: Identity, Contact, Technical
   • Lawful basis for processing: Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise), Necessary to comply with a legal obligation

5. To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

   • Type of data: Technical, Usage
   • Lawful basis for processing: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

6. To protect your service

   • Type of data: Technical, Usage, Identity
   • Lawful basis for processing: Necessary for your legitimate interests (In order to analyze how your services are used so you can improve them to engage and retain users.)

Your Rights and Choices

The GDPR provides consumers (EU/EEA residents) with specific rights regarding their personal information. This section describes your GDPR rights. To exercise any of these rights, please contact us at 16192 Coastal Highway Lewes, County of Sussex, DE 19958, support@vanchat.io.

1. Access to Personal Information — You have the right to obtain confirmation from us that we process your personal information and, if so, you may have the right to request access to your personal information.

2. Rectification of Personal Information — You have the right to request that we rectify inaccurate personal information concerning you and, depending on the purposes of the processing, you may have the right to have incomplete personal information completed.

3. Erasure/Deletion — You have the right to request us to erase some or all of the personal information concerning you.

4. Restriction of Processing — You have the right to request us to restrict the further processing of your personal information. In such cases, the respective information will be marked as restricted, and may only be processed by us for certain purposes.

5. Object to Processing — You have the right to object, on grounds relating to your particular situation, to the processing of your personal information by us, and we may be required to no longer process some or all of your personal information.

6. Object to Direct Marketing — You have the right to object to the processing of personal information for direct marketing purposes.

7. Object to Decision Based Solely on Automated Processing — You have the right not to be subject to a decision based solely on automated processing where the decision has a significant legal impact on you.

8. Data Portability — You have the right to receive a copy of your personal information which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to request the transfer of that personal information to another entity without hindrance from us.

9. Withdraw Consent — You have the right to withdraw consent you have provided to us where we rely solely on your consent to process your personal information. You can always provide your consent to us again at a later time. Please note that the withdrawal will not affect the processing of data based on prior consent.

10. Right to Complain — You have the right to lodge a complaint to an applicable supervisory authority or other regulators if you are not satisfied with our responses to your requests or how we manage your personal information. A list of and more information about the EU/EEA Data Protection Authorities can be found here. We encourage you to first or also reach out to us at 16192 Coastal Highway Lewes, County of Sussex, DE 19958, support@vanchat.io, so we have an opportunity to address your concerns directly.

For California Consumers

In such cases where the California Consumer Privacy Act of 2018 (CCPA) and California Privacy Rights Act (CPRA) are applicable to VanChat in accordance with the law, the information and the rights specified in this section are available to users residing in California.

We collected the following categories of personal information from consumers within the last twelve (12) months

We collect various categories of personal data, each encompassing specific types of information. Here are the details:

1. Identifiers: We collect real names, aliases, postal addresses, unique personal identifiers, online identifiers, IP addresses, email addresses, account names, Social Security numbers, driver's license numbers, passport numbers, and other similar identifiers.

2. Personal Information Categories Listed in the California Customer Records Statute: This includes names, signatures, Social Security numbers, physical characteristics or descriptions, addresses, telephone numbers, passport numbers, driver's license or state identification card numbers, insurance policy numbers, education, employment, employment history, bank account numbers, credit card numbers, debit card numbers, and other financial, medical, or health insurance information. Some of this information may overlap with other categories.

3. Protected Classification Characteristics Under California or Federal Law: We collect data on age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, and genetic information (including familial genetic information).

4. Commercial Information: We keep records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.

5. Internet or Other Similar Network Activity: We track browsing history, search history, and information on a consumer's interaction with a website, application, or advertisement.

6. Inferences Drawn from Other Personal Information: We create profiles reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

7. Sensitive Personal Information: This includes Social Security numbers, driver's license, state identification card, or passport numbers; account log-ins, financial account, debit card, or credit card numbers in combination with any required security or access codes, passwords, or credentials allowing access to an account; precise geolocation; racial or ethnic origin, religious or philosophical beliefs, citizenship, or immigration status; the contents of mail, email, and text messages unless we are the intended recipient of the communication; biometric information processed to uniquely identify an individual; and health information, sexual orientation.

Additionally, there are categories of personal data that we do not collect:

• Biometric Information: We do not collect genetic, physiological, behavioral, or biological characteristics used to extract templates or other identifiers, such as fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

• Geolocation Data: We do not track physical locations or movements.

• Sensory Data: We do not collect audio, electronic, visual, thermal, olfactory, or similar information.

• Professional or Employment-Related Information: We do not collect current or past job history or performance evaluations.

• Non-Public Education Information: We do not maintain education records directly related to students, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

Your California Privacy Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights. To exercise any of these rights or to appeal a decision regarding a consumer rights request, please contact 16192 Coastal Highway Lewes, County of Sussex, DE 19958, support@vanchat.io.

Access to Specific Information and Data Portability Rights

You have the right to request that the Company disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or sharing that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we disclose your personal information for a business purpose, we will identify the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that the Company delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

Personal Information Sales Opt-Out Rights

We do not knowingly sell your personal information, yet our use of tracking technologies may be considered a "sale"/ "sharing" under California law. Email us or use our cookie banner for information on how you can opt-out of sale on this website.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for like-goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you with a different level or quality of like-goods or services.
• Suggest that you may receive a different price or rate for like-goods or services or a different level or quality of like-goods or services.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our websites, other products, services and platforms that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn that we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at 16192 Coastal Highway Lewes, County of Sussex, DE 19958, support@vanchat.io.

Data Retention and Security

• We retain personal data only as long as necessary for policy purposes.
• We retain personal data for legal obligations compliance, dispute resolution, security, and policy enforcement.
• Without valid reasons to continue processing your personal information, data will be either deleted or anonymized.
• We implement measures in place to protect data from unauthorized access and accidental loss.
• In case of security breaches, we will investigate, notify affected individuals, and act per legal requirements.

We will retain your personal data, including any correspondence you have with us, only for as long as necessary for the purpose of this policy, including retaining personal data in order to comply with our legal obligations, to resolve disputes, for information security purposes, and to enforce our legal rights, terms, and policies.

If we do not have a valid reason to continue processing your personal information, we will take one of the following actions: delete or anonymize the information. In cases where deletion or anonymization is not possible, such as when personal information is stored in backup archives, we will store your information securely and isolate it from any further processing until it can be deleted.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with any applicable laws and regulations.

Changes to Our Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

16192 Coastal Highway Lewes, County of Sussex, DE 19958

support@vanchat.io