Optimizing Chatbot with Knowledge Base

I want my bot to perform better. How to optimize it?

Optimizing the Knowledge Base of your chatbot is crucial to ensure that it delivers accurate, relevant, and engaging responses to users. Below are some key scenarios where you need to optimize Knowledge Base, and you can check if you are in one of the following situations:

• Error Handling and Fixing
• Not Achieving the Desired Effect
• Want to Enhance Bot Dialogue Capabilities
• Addressing Common Customer Complaints
• Seasonal or Event-Based Updates
• ...

If so, please take action and follow the experience of this article!

1. Monitor Conversations & Modify Incorrect Responses

• Go to the "Conversations" section in the App and review ongoing and past conversations to identify any issues or areas for improvement. You can flag what you think needs to be corrected.

• Click on "Correct" below the incorrect response and provide the correct information.

1. Upload Additional Data to Knowledge Base

• Navigate to the "Knowledge Base" section and expand the chatbot's knowledge by uploading more data.

• Tip: Ensure the data is relevant and comprehensive. Please refer to the article Help Center4.1：训练ChatBot for detailed methods of adding data to Knowledge Base.

1. Clean Outdated Data in Data Source

• To ensure that the bot provides up-to-date and relevant information, remove or update information that is no longer relevant.

1. Edit Store & Product Descriptions

• Add or update descriptions for products to provide more detailed information , such as editing seasonal or event-based updates, Q&As, Alias, etc.