Best Shopify chatbot in 2025

If you want the best shopify chatbot in 2025, VanChat stands out. It helps your shopify store respond instantly to customers and keeps your business running smoothly. You see faster replies, which can cut wait times by almost 99%. Customers love self-service, and chatbots like VanChat make it easy for them to solve problems. Here are some stats to keep in mind:

• By 2025, 31% of retail stores use chatbots.
• 62% of shoppers prefer chatbots over waiting for a person.
• Chatbots boost sales by upselling and reduce cart abandonment.

The right shopify chatbot can turn your ecommerce store into a sales machine and create loyal customers.

Key Takeaways

• VanChat is the best Shopify chatbot for 2025. It gives quick answers and helps sell more by suggesting products.
• Shopify chatbots make customer service better. They help all day and night, cut down waiting, and make customers happier.
• Picking the right chatbot means looking at your store’s needs. You should also think about your budget and what features you want. This helps the chatbot fit in easily.
• AI-powered chatbots can make talking to customers feel special. This makes people more interested and helps stores sell more.
• Using a chatbot can save time and money. It answers questions by itself and means you do not need a big support team.

What Is a Shopify Chatbot?

Definition and Functions

A shopify chatbot is a tool that works by itself. You add it to your shopify store. This chatbot chats with customers and helps answer questions. It also helps people find what they want. Think of it as a digital helper for your store. It works all day and all night. Your store is always open because of it.

Shopify chatbots use ai to figure out what customers say. Some chatbots follow simple rules. Others use advanced ai chatbots that can talk like people. These ai chatbots answer questions about products. They help track orders and suggest items customers may want. You get a tool that helps with customer chats and makes shopping easier.

Here are some things a shopify chatbot can do:

• Answer FAQs about your products or store rules.
• Remind people about things left in their carts.
• Give updates on orders right away.
• Offer product suggestions using ai.
• Help with returns and exchanges.
• Collect emails for later marketing.
• Talk to visitors and boost your shopify store’s activity.

Tip: Ai chatbots let you help many people at once, so no one waits.

Benefits for Shopify Stores

Using a shopify chatbot brings big changes to your store. Customers get help fast. They do not have to wait for someone to reply. Fast answers keep shoppers happy and make them return. Ai chatbots can help you sell more. Some stores see their average order value double after using a shopify chatbot that upsells.

Shopify chatbots help you save money. You do not need a big support team. Ai chatbots answer most questions. They work all the time, so your shopify store is always open. You can use ai chatbots to collect leads and send out deals. They can also help with returns. Some stores see a 10% rise in sales and four times more blog visits after using a shopify chatbot.

Shopify chatbots are important for any ecommerce business that wants to grow. They help you get more sales and make your shopify store run better. With ai chatbots, you have a smarter way to talk to your customers.

Best Shopify Chatbot Apps 2025

If you want the best shopify chatbot apps in 2025, look for ones that fit your budget and have smart features. These chatbots should help you sell more. Experts rank these chatbots by how much value you get for the price, if they have ready-made templates and NLP-based chatbots, if they work with your favorite tools, if you can switch to a human agent easily, and if they let you use many channels in one dashboard. Let’s check out the top choices and see what makes each chatbot good for your shopify store.

VanChat – Top Pick

VanChat is the top shopify chatbot app in 2025. It gives instant replies, uses smart ai, and is easy to set up. You can connect VanChat to shopify in just a few clicks. It answers customer questions fast and helps you sell more by suggesting products and reminding shoppers about their carts.

People like how VanChat fits into shopify and gives clear answers. One user said, “I have used many different chatbots and VanChat is the best one I’ve come across. It is incredibly accurate and detailed in response…” Some people wish the ai reply credits were not so limited, but most think it is great for growing sales.

Key Features:

• Seamless shopify integration
• Fast ai-powered replies
• Upsell and cross-sell tools to increase sales
• 24/7 support for your customers

Pricing: You can start with a free trial. Paid plans depend on how much you use and ai credits.

Tidio – Best for Automation

Tidio is a good choice if you want to automate your shopify store. You get live chat, chatbot templates, and a visual builder. Tidio’s ai reply assistant helps you talk to customers even when you are busy. You can track what shoppers do and send them product suggestions to help you sell more.

Key Features:

• Live chat for up to 50 users on the free plan
• Automation with chatbot templates and visual builder
• Ai reply assistant for smarter chats
• Real-time customer tracking

Pricing:

• Free plan: Live chat, up to 100 visitors/month, ticketing, and social media
• Customer Service Plan: $29/month (100 conversations)
• Flows Plan: $29/month (up to 40k visitors)
• Lyro AI Chatbot Plan: $39/month (200 Lyro conversations)

Tip: Tidio’s automation can save you hours every week and help you sell more without hiring extra staff.

Shopify Inbox – Best for Live Chat

Shopify Inbox is best if you want to chat with customers in real time. This chatbot lets you answer questions while shoppers look at your store. You can help them choose what to buy and close more sales. Shopify Inbox uses live data to make each chat personal and helpful.

Tidio also has live chat, but Shopify Inbox is all about real-time chats. You get a direct line to your customers, which helps when they are unsure about buying.

Key Features:

• Real-time live chat
• Seamless shopify integration
• Personalized conversations using live data

Pricing: Free for all shopify users.

Rep AI – Best for Sales and Support

Rep AI helps you sell more and support your customers at the same time. This chatbot tracks every chat and shows you how much money comes from ai chats. You can see how many shoppers add things to their carts, how many questions get answered, and how many leads you get.

Rep AI gives you clear numbers so you can see how your chatbot helps your shopify store grow.

Key Features:

• Tracks sales and support metrics
• Boosts conversion rates
• Handles common questions with ai

Pricing: Custom plans based on store size and needs.

Chatfuel – Best for Customization

Chatfuel lets you build your own chatbot for shopify with a drag-and-drop builder. You can automate offers, send product recommendations, and remind shoppers about abandoned carts. If you want a chatbot that matches your brand and workflow, Chatfuel gives you the tools.

Key Features:

• Drag-and-drop visual builder
• Automations for offers, recommendations, and cart recovery
• Flexible shopify integration

Pricing: Free plan available. Paid plans start at $15/month.

Wonderchat – Best for Multilingual Support

Wonderchat helps you reach customers all over the world. This chatbot supports many languages and can switch automatically based on what your customer types. You break down language barriers and increase sales by making your shopify store friendly to everyone.

Key Features:

• Multilingual chatbots
• Automatic language switching
• Expands your shopify store’s global reach

Pricing: Starts at $29/month.

Zendesk – Best for Enterprise

Zendesk is best for big shopify stores that need advanced support. You get a strong chatbot, ticketing, and a full help desk. Zendesk connects all your support channels in one place, so you never miss a message.

Key Features:

• Enterprise-level chatbot and support tools
• Multichannel support (email, chat, social)
• Advanced ticketing and reporting

Pricing: Starts at $49/month.

Chatbase – Best for AI Integration

Chatbase uses GPT-4 ai to give your shopify store support all day and night. This chatbot answers questions, tracks orders, and gives product suggestions. You can train Chatbase with your own data, so it sounds just like your brand.

Chatbase fits right into shopify and helps you sell more by giving shoppers instant answers.

Pricing: Free plan available. Paid plans start at $19/month.

GoBot – Best for Lead Generation

GoBot helps you collect leads and grow your shopify store. This chatbot asks visitors questions, collects emails, and sends out special offers. You can use GoBot to build your email list and follow up with shoppers who leave without buying.

Key Features:

• Lead capture forms
• Automated follow-ups
• Product quizzes to guide shoppers

Pricing: Free plan available. Paid plans start at $29/month.

Shopify Chatbot Trends 2025

AI and Automation

Shopify chatbots are changing a lot in 2025. AI is smarter and works faster now. Generative AI helps chatbots give answers that sound friendly. You get replies that feel more natural. Your store gets better support from these chatbots. Many stores use AI to help customers at every step. Conversational AI and smart agents make chatbots seem almost human.

Here are some trends you should know:

1. Generative AI makes chatbots more creative and quick.
2. AI-powered personalization helps guide customers better.
3. Conversational AI and smart agents keep improving.

Shopify chatbots can track orders and handle returns easily. They also suggest products to shoppers. Chatbots now solve over 70% of first questions. This means fewer support tickets and faster help for shoppers. AI chatbots can answer much quicker, cutting wait times by half. The chatbot market keeps growing fast. Experts think it will reach $15.5 billion by 2028.

Personalization

Shopify chatbots now remember what customers like. They greet shoppers by name and suggest products they might want. Chatbots change how they talk to match each person. This makes shoppers feel special and want to come back.

Shopify Magic collects what people look at and what they buy. Your chatbot gives smart tips, like showing hiking gear to someone who likes hiking boots. Even small stores can use this kind of personalization. You do not need a big tech team to make your chatbot feel personal.

• Chatbots remember what customers like and buy.
• They greet returning shoppers by name and suggest items.
• Chatbots change their style for each shopper.
• Shopify Magic uses browsing data for smart tips.
• Hyper-personalization is now easy for small shops.

Security and Privacy

You want your shopify chatbot to keep customer data safe. In 2025, security and privacy are very important. Chatbots use strong encryption to protect chats and orders. They follow privacy laws and respect customer rights. Your shopify chatbot uses secure APIs and encrypted links to stop data leaks. Only trusted people can see sensitive data because of passwords and roles.

VanChat is the top shopify chatbot in 2025. It helps more people talk with your store. It makes more shoppers buy things. Customers are happier when they use it. Look at this table to see why VanChat is special:

You can pick shopify chatbot features that fit your store. Here are some easy steps to help you start:

• Add a shopify chatbot for quick answers.
• Use automation to make work easier.
• Make chats feel personal for each shopper.