Kind Oasis Boosts ROI 13,027% with VanChat’s Smart Support

Key Conversion Data from VanChat

• ROI: ROI skyrocketed by 13,026.7% during the usage period
• Total Sales: $20,150.18 generated through VanChat

VanChat not only helped Kind Oasis improve customer support efficiency but also became a core driver of revenue growth.

The Store and Its Challenges

Founded in the U.S., Kind Oasis is an e-commerce brand specializing in CBD products and natural wellness supplements. Its offerings include gummies, tinctures, skincare, and daily health boosters, crafted with strict standards and natural ingredients to provide consumers with healthier, calmer, and more balanced lifestyles.

Kind Oasis aims to improve quality of life naturally. The brand is committed to helping more people alleviate anxiety, improve sleep, and boost health through safe, scientifically formulated CBD products.

Unlike many general wellness brands, Kind Oasis customers are particularly focused on specific products and dosages. Many ask about the differences and use cases of D8 vs. D9 products; a large portion of new users repeatedly inquire about appropriate dosages, worrying that too much or too little might affect results. Since CBD effects vary greatly depending on individual physiology, customers often require more detailed explanations and recommendations.

During the peak season, Kind Oasis faced multiple challenges:

1. Complex product choices made decisions difficult
   With various CBD forms (gummies, oils, skincare), customers often struggled to determine which best addressed anxiety, sleep issues, or general wellness, leading to hesitation and lower conversion rates.
2. High customer education costs
   Many were first-time CBD users with concerns about dosage, safety, and usage, requiring extensive guidance.
3. Soaring pre-sales inquiries
   During promotions and events, inquiries multiplied, overwhelming human agents and causing potential customers to drop off.

How VanChat Helped: Efficiency + Retention + Conversion

• Instant responses to reduce drop-offs
  VanChat cut response times from several minutes (or even over 10 minutes) to near-instant replies, ensuring customers got support at the most critical buying moments.
• Expert knowledge for accurate answers
  VanChat learned from product manuals, usage guides, and FAQs, enabling precise responses to questions like:
  • “How many milligrams should I start with as a beginner?”
  • “Are gummies or oils better for sleep problems?”
    With a 97% accuracy rate, customer doubts were significantly reduced.
• Proactive recommendations to increase order value
  When customers inquired about a product, VanChat not only addressed questions but also suggested complementary items (e.g., pairing gummies with calming tea or skincare), driving upsell opportunities.

Real Results

Within just two months of using VanChat, Kind Oasis achieved:

• ROI surged to 13,026.7%, with total sales exceeding $20,150.18
• Upgraded customer experience: instant replies + expert answers retained a large pool of potential buyers
• Doubled conversion opportunities: every customer interaction became a potential sales chance

VanChat enabled Kind Oasis to overcome its customer service bottleneck and achieve rapid growth in the competitive CBD market.