10,097% ROI – Aquastrong’s Breakthrough with VanChat

Key Conversion Data from VanChat

• ROI: Soared to 10,097% during the usage period
• Total Sales: $45,702.94 generated through VanChat

VanChat not only helped Aquastrong significantly improve customer service efficiency, but also became the core engine driving explosive revenue growth.

Store Background & Challenges

Aquastrong, founded in the United States, is an e-commerce brand specializing in smart pumps and water supply solutions.

Its core positioning lies in high performance + high durability + energy efficiency, with products covering multiple scenarios such as household drinking water, pool cleaning, and farm irrigation. With a stable supply chain and strong technical expertise, Aquastrong has gradually built recognition in its niche market.

Aquastrong believes that a pump is not just a machine—it is the backbone that ensures the continuous operation of households and industries.
As a result, the brand places great emphasis on the customer experience:

• Pre-sales: Customers often ask extremely specific questions and demand comparisons with other brands or models.
• After-sales: The service team must act like engineers, patiently explaining installation, maintenance, and technical specifications.

This combination of high-value products + high technical demands makes customer service a critical factor in both conversion and repeat purchases.

Challenges During Peak Season

• Complex models, difficult choices
  Customers often struggle to distinguish between shallow well and deep well pumps, or to determine whether a pool pump’s flow and head meet their needs. Many get lost when looking for replacement parts, filters, or protective covers, ultimately abandoning their purchase.
• Surge in pre-sales inquiries
  During peak season, large volumes of customers needed to confirm models and installation methods. Human customer service response times lagged far behind demand, resulting in significant customer loss.
• High demands on service professionalism
  Because the products are expensive, customers are highly sensitive to every detail and frequently compare Aquastrong pumps directly against competitors. Human agents must be both professional and patient to retain these customers—but this greatly increases operating costs.

How VanChat Helps: Efficiency + Retention + Conversion

After testing several AI tools, Aquastrong ultimately chose VanChat because it could truly understand complex product data and solve customer pain points through learning + intelligent recommendations.

• Instant responses that retain customers
  VanChat reduced response times from several minutes—or even longer with human agents—to instant answers, ensuring support at the most critical purchase decision moments.
• Mastering complex parameters with 97% accuracy
  VanChat studied product manuals, installation guides, and technical specifications, enabling it to answer like a professional consultant:
  • “Which pump should I use for an 80-foot deep well?”
  • “What’s the difference between two 1HP pumps?”
    With a 97% accuracy rate, customer trust increased significantly.
• Proactive recommendations that increase basket size
  When customers inquired about pool pumps, VanChat not only resolved their questions but also proactively recommended filters, protective covers, and installation kits—driving upsells and achieving higher order values than human agents.

Real Results

Within just two months, Aquastrong achieved remarkable outcomes with VanChat:

• Sales Surge: ROI soared by 10,097%, with total sales exceeding $45,702.94
• Efficiency & Retention Gains: 97% answer accuracy + instant responses shortened consultation times and retained a large number of customers who might otherwise have been lost
• Conversion Opportunities Multiplied: Every customer conversation became a potential sales opportunity

VanChat not only solved Aquastrong’s customer service bottlenecks but also transformed each customer interaction into a powerful driver of conversion.