9 Shopify Live Chat Apps to Boost Sales

Live chat apps are game-changers for Shopify stores. They help connect with customers in real time, answer questions instantly, and provide a personalized shopping experience.

We curated the nine best live chat apps available in the Shopify App Store to help you choose the right one for your business.

VanChat: AI-Powered Live Chat

VanChat is a powerful live chat app designed to enhance customer support and boost sales for Shopify stores. This app leverages advanced AI technology to provide seamless, real-time customer interactions. With its robust features and user-friendly interface, VanChat is a top choice for many e-commerce businesses.

• AI-Driven Support: VanChat uses artificial intelligence to provide quick and accurate responses to customer inquiries.
• Real-Time Analytics: Track your chat performance and customer interactions with detailed analytics.
• Customizable Widgets: Tailor the chat interface to match your store’s branding.

Shopify Inbox: Free Business Chat App

Shopify Inbox is a free app that allows you to manage customer messages from various channels in one place. It is available on desktop and mobile.

• Centralized Chat: Handle messages from Facebook, Instagram, and your store.
• Automated Messages: Create and send automated responses to save time.
• Conversion Tracking: See which chats lead to sales directly from the app.

Chatty: Livechat Helpdesk, FAQ

Chatty offers a comprehensive solution for customer support that includes a live chat, helpdesk and FAQ functionalities.

• Multi-Channel Support: Manage chats from your store, WhatsApp, and more.
• AI Chatbots: Automate responses to common queries using AI.
• Detailed Analytics: Track performance and customer satisfaction.

WhatsApp Button by EAZE: Integrate WhatsApp Chat

This WhatsApp Button by EAZE app allows you to integrate WhatsApp directly into your Shopify store. It’s best for those that have a significant number of customers who prefer WhatsApp communication.

• Easy Integration: Add a WhatsApp chat button with minimal setup.
• Customer Familiarity: Use a platform many customers are already comfortable with.
• Free Plan Available: Start for free with basic features.

Dondy: WhatsApp Marketing+Chat

Dondy combines WhatsApp chat with marketing tools, making it a powerful option for boosting sales.

• Marketing Automation: Send promotional messages easily.
• Abandoned Cart Recovery: Automatically remind customers about their abandoned carts.
• User-Friendly Interface: Navigate and set up marketing campaigns quickly.

CK: WhatsApp Chat & Abandoned Cart Recovery

CK focuses on recovering abandoned carts through WhatsApp. It’s a specialized tool for improving sales through direct customer engagement.

• Automated Messages: Send reminders about abandoned carts. You can also set up manual recovery reminders.
• CRM Integration: Sync with customer management systems for better targeting.
• Free Plan Available: Start without any initial investment.

Tidio Live Chat & AI Chatbots

Tidio offers a mix of live chat and AI-driven chatbots, making it suitable for both small and large businesses.

• Helpdesk: Manage customer issues and inquiries with a ticketing system.
• AI Chatbots: Automate customer service to handle common inquiries.
• Multi-Channel Support: Integrate with Messenger, Instagram, and more.

RT: WhatsApp Chat, Live Chat

RT provides a versatile chat solution that integrates WhatsApp and live chat. It’s designed to support real-time customer interactions efficiently.

• Seamless Integration: Connect with WhatsApp and Telegram and embed them on your Shopify store website.
• Customer Loyalty: Build trust with direct, real-time communication.
• Free Plan Available: Access basic features without cost.

SmartBot: Leading AI Chatbot

SmartBot is an advanced AI chatbot designed to enhance customer service and sales. It’s ideal for stores looking to leverage AI for better customer interactions.

• AI-Driven Support: Use machine learning to provide accurate responses.
• Customizable Widgets: Tailor the chat experience to match your brand.
• Real-Time Analytics: Monitor performance and optimize customer interactions.

Key Features to Look for in Shopify Live Chat Apps

Here are some key features to consider when selecting a live chat app for your online store.

1. AI and Machine Learning Capabilities

Artificial Intelligence (AI) and machine learning (ML) are key features of live chat apps. For example, AI Chatbots can handle repetitive and basic questions and machine learning can analyze customer behavior to predict needs and offer personalized recommendations.

2. Multi-channel Support

Customers have preferred platforms for communication. Go with a live chat app that can integrate multiple channels and have them all in one dashboard so you can monitor and manage everything in one place.

3. CRM Integration for Enhanced Customer Tracking

A live chat app with Customer Relationship Management (CRM) integrations can help give deeper insights into customer behavior and history. For example, you can quickly access purchase history and previous interactions. You can use this information to offer tailored support and recommendations.

4. Analytics and Performance Tracking Tools

Look for real-time analytics that monitor Shopify chat volumes, response times, and customer satisfaction in real-time. Performance analytics features too, like agent performance tracking, including average response time and resolution rates, are very helpful

5. Enhanced Data Security and Privacy Features

Look for an app that provides end-to-end encryption features. End-to-End encryption ensures that all communication between you and the customer is secure. Data privacy protects personal information by anonymizing data that passes through the chats.

How to Choose the Best Live Chat App for Shopify

Here are some steps in choosing the best live chat app for your Shopify store

Step 1: Set Your Budget

Pricing varies widely among live chat apps. Find a plan that fits your budget while offering the features you need. Some apps offer free versions with basic features, ideal for small businesses.

Look for apps with tiered plans so you can upgrade as your business grows. Keep your eye out on any additional charges (hidden costs) for extra features or users.

Step 2: Test Apps by Signing Up for a Free Trial

When you sign up for a free trial, check how easy it is to navigate and use the app. The user interface (UI) is crucial. A clean, intuitive UI ensures that both you and your team can navigate the app effortlessly. If the app is complicated, it will slow down your response time and frustrate your staff. Moreover, ensure the app works well on mobile. These days, consumers almost always use their phones to make purchases.

Step 3: Check Integration Capabilities with Other Tools

Integration is another critical aspect. Your live chat app should seamlessly connect with other tools you use. This makes managing customer interactions easier and more efficient.

Step 4: Review Customer Reviews and Ratings

Customer reviews provide valuable insights into the app's performance and reliability. High ratings and positive feedback often indicate a trustworthy app.

When evaluating reviews, consider apps with ratings of 4 stars and above are generally reliable. Look for comments about ease of use, customer support, and quality of features.Also focus on negative feedback. More importantly, look at how the app developers respond to negative reviews. Prompt and helpful responses are a good sign.

Final Word

If you are an online merchant, embracing AI and automation is key to improving your operational efficiency and enhancing customer engagement.

By leveraging the power of live chat apps, you can improve and deliver the best possible customer shopping experience. When choosing a live chat app, prioritize Security. Implement strong security measures to protect customer data. And go for chatbot technologies that can handle more complex interactions.