Best Shopify AI Chatbot Builders

In today’s competitive Shopify landscape, providing instant, personalized customer support is crucial for success. The best AI chatbot builder companies empower Shopify merchants to automate customer service, boost sales, and streamline operations with intelligent, 24/7 virtual assistants. In this article, we’ll explore the best Shopify AI chatbot builders, highlighting how they enhance customer engagement, reduce response times, and drive conversions—helping merchants scale their businesses efficiently.

1. VanChat.io

VanChat.io is an advanced AI live chat solution designed for Shopify merchants, enabling real-time engagement and automated customer support. It streamlines inquiries, enhances the shopping experience, and increases conversion rates by connecting customers with assistance promptly, ultimately boosting revenue and fostering loyalty. Providing a robust platform to efficiently manage critical communications.

Website

https://vanchat.io

Pros

• Seamless integration with Shopify

• User-friendly chat interface ideal for real-time support

• Affordable pricing model with a free tier option

Cons

• Limited customization options for advanced branding

• Occasional response delays during high traffic periods

• May lack some enterprise-level features required by larger businesses

Ideal Business User

Ideal for small to medium-sized Shopify store owners looking to enhance customer interaction, drive engagement, and boost conversions through reliable AI live chat support.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 3/5

Cost

Monthly rates start at $33/month with a free tier available. Additional pricing tiers may apply based on feature needs, usage volume, and enterprise requirements, with potential annual subscription discounts.

2. Wonderchat

Wonderchat is an advanced live chat solution designed specifically for Shopify merchants. By integrating intelligent chatbots with proactive customer support, Wonderchat elevates the online shopping experience. Its seamless integration, user-friendly interface, and automation tools drive higher conversions and customer satisfaction for e-commerce businesses, ensuring continuous growth and sustainable success globally.

Website

https://wonderchat.io/

Pros

• Seamless integration with Shopify

• Intuitive interface and easy setup

• Responsive customer support

Cons

• Limited customization options

• Occasional delayed chatbot responses

• Higher pricing compared to some competitors

Ideal Business User

Medium to large Shopify store owners who need a robust solution for real-time customer communication, aiming to boost conversions and enhance overall customer support through both live and automated chat functionalities.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

A free tier is available, with paid plans starting at $33 per month. Higher-tier subscriptions offer additional features and scalability to suit the needs of growing Shopify businesses.

3. Chatbase

Chatbase provides an AI-driven chatbot analytics and building platform that empowers Shopify users to deploy intelligent chatbots, track performance, and enhance customer engagement. Its intuitive features simplify chatbot integration, optimize user interactions, and ultimately drive improved sales and support for storefronts. Optimized for Shopify merchants, Chatbase drives conversions and satisfaction.

Website

https://chatbase.co

Pros

• Seamless Shopify integration

• Customizable chatbot templates

• Real-time performance analytics

Cons

• Limited advanced customization options

• Occasional latency issues

• Steep learning curve for beginners

Ideal Business User

Mid-sized to large Shopify merchants seeking to automate support, enhance customer engagement, and drive sales with data-driven chatbot solutions.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 3/5

Cost

Chatbase offers a free tier with basic functionality while paid plans start at approximately $33 per month, scaling based on additional features and usage intensity.

4. Tidio

Tidio is a live chat and chatbot platform designed for e-commerce, especially Shopify merchants. It integrates real-time messaging and automation to engage visitors and drive sales, providing personalized support while streamlining operations for online stores.

Website

https://www.tidio.com

Pros

• Seamless integration with Shopify and other e-commerce platforms

• User-friendly interface with intuitive setup and customization options

• Effective automation features that boost conversion and customer engagement

Cons

• Advanced features may require upgrading to higher-priced tiers

• Customization options can be limited compared to fully bespoke solutions

• Analytics and reporting could be enhanced for deeper insights

Ideal Business User

Small to medium-sized Shopify merchants seeking an affordable, easy-to-install solution to engage visitors, streamline customer support, and boost sales through automated live chat and chatbot capabilities.

Ratings

• Ease of Installation: 5/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Tidio offers a free plan with basic features; paid plans typically start around $18 per month, with additional tiers providing more advanced features and higher usage limits.

5. GoBot

GoBot offers an advanced AI-driven chatbot solution built specifically for Shopify merchants. It enhances customer engagement and boosts conversion rates through automated responses, smart product recommendations, and personalized support. The solution simplifies store management, improves sales efficiency, and delivers seamless integration to empower and rapidly scale growing e-commerce businesses globally.

Website

https://gobot.com

Pros

• Seamless integration with Shopify stores

• Enhanced customer engagement through real-time automation

• Boosts conversion rates with intelligent, personalized recommendations

Cons

• Limited customization options for unique business needs

• Steep learning curve for advanced feature utilization

• Occasional delays in response times during peak traffic

Ideal Business User

Shopify store owners and mid-sized e-commerce businesses seeking to automate customer service, enhance user engagement, and drive sales growth through a reliable, AI-powered chatbot solution.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 3/5

Cost

GoBot offers a free tier for basic needs with paid plans starting at $33 per month, providing scalable pricing options to accommodate additional features and higher usage volumes.

6. ReAmaze

ReAmaze is a comprehensive customer messaging platform designed for ecommerce, enabling Shopify businesses to streamline support and sales communications through integrated email, live chat, SMS, and social media channels. Its intuitive, multi-channel approach enhances customer engagement and drives conversion by unifying all interactions in one centralized hub for improved growth.

Website

https://www.reamaze.com

Pros

• Seamless integration with Shopify for unified support operations.

• Robust multi-channel communication consolidates customer inquiries in one place.

• Automated workflows and efficient ticket management accelerate support responses.

Cons

• Steep learning curve for mastering advanced automation and customization features.

• Pricing may become expensive for smaller Shopify stores.

• Occasional performance lags during peak traffic periods.

Ideal Business User

Ecommerce businesses, particularly Shopify merchants, looking for a unified, multi-channel customer messaging solution to streamline support, sales, and marketing operations while leveraging robust automation and integration capabilities.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 5/5

Cost

ReAmaze offers tiered subscription models starting around $29 per user per month. Higher-tier plans include advanced automation, additional features, and priority support, with custom enterprise packages available to fit larger business needs.

7. Gorgias

Gorgias is a robust helpdesk solution specifically designed for e-commerce businesses on Shopify. It centralizes customer support from various channels, automates repetitive tasks, and enhances efficiency. Its powerful integrations streamline ticket management and boost customer satisfaction, making it an essential tool for Shopify merchants seeking seamless, scalable support infrastructures effectively.

Website

https://www.gorgias.com

Pros

• Deep integration with Shopify that streamlines order and customer data access

• Automation of repetitive tasks helps improve agent efficiency

• Centralizes multi-channel communications for a unified support experience

Cons

• Pricing may be steep for smaller merchants or startups

• Limited customization options for advanced workflow needs

• Occasional performance lags during peaks in ticket volume

Ideal Business User

E-commerce businesses operating on Shopify, from small stores to mid-sized enterprises, aiming to centralize and automate customer support while efficiently managing multi-channel inquiries.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Gorgias pricing starts at approximately $50 per month for the basic plan, with additional tiers available based on ticket volume and feature requirements. A free trial is offered, and custom enterprise pricing is available for larger businesses.

8. Zendesk

Zendesk provides a comprehensive customer support platform that empowers businesses with multi-channel ticketing, live chat, analytics, and self-service solutions. For Shopify users, its seamless integrations streamline support, optimize customer communications, and enhance the overall shopping experience, effectively reducing response times and increasing customer satisfaction in dynamic e-commerce environments, globally recognized.

Website

https://www.zendesk.com

Pros

• Seamless integration with Shopify and third-party platforms

• Unified multi-channel communication system

• Scalable platform to support growing e-commerce demands

Cons

• High pricing for small Shopify merchants

• Initial setup and configuration complexity

• Overwhelming features with a steep learning curve for beginners

Ideal Business User

E-commerce businesses on Shopify seeking a robust, scalable customer support solution to manage multi-channel communications and improve customer satisfaction, particularly mid-to-large enterprises with complex needs.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 5/5

Cost

Subscription model per agent per month with tiered pricing. Plans typically start from approximately $49 per month for basic packages, with additional tiers offering enhanced features. Pricing may vary based on contract terms, add-on options, and business requirements.

9. Maisie AI

Maisie AI is an advanced, AI-powered customer engagement solution designed specifically for Shopify store owners. It automates support, delivers personalized shopping assistance, and streamlines sales processes. By integrating seamlessly with Shopify, Maisie AI enhances customer experience while driving higher conversion rates and operational efficiency for e-commerce retailers, delivering measurable results.

Website

https://maisie.ai

Pros

• Seamless integration with Shopify platforms

• AI-driven personalization and efficient customer support

• Enhanced sales conversion and operational efficiency

Cons

• Initial setup complexity for non-technical users

• Limited advanced customization options

• Pricing structure may be challenging for very small enterprises

Ideal Business User

Shopify store owners and e-commerce businesses seeking to automate customer interactions, boost sales conversions, and streamline support operations, particularly those in small to medium-sized enterprises.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Pricing starts at $33 per month with a free tier available, making it accessible for growing e-commerce businesses while offering scalable solutions for enhanced customer engagement.

10. Chatfuel

Chatfuel is an intuitive chatbot platform that empowers businesses to create AI-driven conversational experiences across social media and messaging channels. Specifically benefiting Shopify merchants, it automates customer interactions, improves engagement, and drives sales through seamless integration with e-commerce systems, providing an efficient and scalable solution for modern digital marketing efforts.

Website

https://chatfuel.com

Pros

• Seamless integration with Shopify and other e-commerce platforms

• User-friendly interface that speeds up chatbot deployment

• Robust automation capabilities that enhance customer engagement and sales

Cons

• Limited customization for advanced chatbot behaviors

• Occasional glitches in automated conversation flows

• Pricing structure that may challenge very small businesses with limited budgets

Ideal Business User

Shopify merchants and e-commerce businesses looking to automate customer service and engagement while driving sales, particularly those seeking an easy-to-integrate and scalable chatbot solution.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Chatfuel offers a free plan with essential features and a premium subscription starting at approximately $30 per month, with pricing scaling based on additional features and the number of active users.

11. Botpress

Botpress is an open-source conversational AI platform designed to create, manage, and optimize chatbots with advanced natural language understanding capabilities. Its customizable framework empowers Shopify businesses to automate customer support, engage shoppers effectively, and boost sales through personalized, interactive experiences, making it an ideal tool for modern e-commerce operations globally.

Website

https://botpress.com

Pros

• Highly customizable and open-source platform

• Robust integration capabilities with e-commerce and chatbot channels

• Advanced natural language understanding for targeted, personalized interactions

Cons

• Steep learning curve, especially for non-technical users

• Complex setup that often requires developer intervention

• Lacks ready-made Shopify-specific templates for faster deployment

Ideal Business User

Mid-sized to large Shopify retailers or e-commerce businesses seeking a highly customizable and scalable conversational AI solution to enhance customer engagement, automate support, and drive conversions through tailored chatbot interactions.

Ratings

• Ease of Installation: 3/5

• Quality of Service: 4/5

• Customer Support: 3/5

Cost

Botpress offers a free open-source community edition for developers and businesses alongside an enterprise subscription with advanced features. Detailed pricing for the enterprise tier is available upon request, catering to businesses needing enterprise-level support and customization.

12. Dialogflow

Dialogflow is a robust AI-powered conversational platform by Google Cloud that enables building natural language chatbots and voice experiences across channels. For Shopify users, it streamlines customer service, enhances user engagement by automating inquiries, and provides customizable solutions for an optimized shopping experience with integration ease and scalability, effectively delivered.

Website

https://cloud.google.com/dialogflow

Pros

• Seamless integration with Google's ecosystem and APIs for enhanced functionality.

• Robust natural language processing capabilities ensuring accurate and efficient conversation handling.

• Highly scalable and customizable dialogue flows adaptable to diverse Shopify customer service needs.

Cons

• Steep learning curve for non-technical users and small teams.

• Complex integration for custom use cases outside the typical Google ecosystem.

• Pricing can escalate for high-volume enterprise usage due to its usage-based model.

Ideal Business User

Businesses of all sizes, particularly Shopify retailers looking to automate customer interactions and enhance service through intelligent, scalable conversational interfaces.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 5/5

• Customer Support: 4/5

Cost

Dialogflow offers a free tier with basic functionalities. The Enterprise edition is on a pay-as-you-go pricing model, with costs based on usage, including factors such as text and voice interactions. Detailed pricing is available on the Google Cloud pricing page.

13. Voiceflow

Voiceflow's platform empowers businesses to design, prototype, and launch conversational interfaces effortlessly. For Shopify merchants, it transforms customer interactions by providing customizable chatbots and voice assistants that enhance user engagement, streamline support processes, and improve conversion rates, ideal for driving efficient e-commerce growth. A powerful tool for modern global commerce.

Website

https://www.voiceflow.com

Pros

• Intuitive drag-and-drop interface

• Seamless integration with e-commerce platforms

• Robust prototyping and testing capabilities

Cons

• Steep learning curve for non-technical users

• Limited direct Shopify-specific plugins

• Occasional issues with voice command responsiveness

Ideal Business User

Ideal for Shopify merchants and e-commerce teams aiming to implement conversational interfaces that automate customer service, boost engagement, and drive sales through interactive voice and chatbot solutions.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Voiceflow offers a free starter plan with limited features, a Professional plan starting at approximately $39/month, and custom enterprise solutions tailored to larger teams and advanced needs.

14. Rasa

Rasa is an open-source conversational AI platform that provides robust natural language understanding and dialogue management systems. It enables Shopify businesses to deploy intelligent, customizable chatbots and automated customer support. Rasa’s flexible framework supports personalization, scalability, and seamless integration, enhancing e-commerce user experiences. Ideal for modern, adaptable online retailers now.

Website

https://rasa.com

Pros

• Highly flexible and customizable open-source framework

• Seamless integration with e-commerce platforms including Shopify

• Strong community support with extensive documentation

Cons

• Requires technical expertise for effective implementation

• Complex setup and scaling can be challenging for large enterprises

• Ongoing maintenance may demand dedicated resources

Ideal Business User

Mid-to-large Shopify merchants and e-commerce businesses with in-house technical expertise looking for a customizable, robust conversational AI solution.

Ratings

• Ease of Installation: 3/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Rasa Open Source is free to use, while enterprise plans with advanced features, support, and scalability options are available on a custom pricing basis.

15. Microsoft Bot Framework

Microsoft Bot Framework is a comprehensive toolkit for building, deploying, and managing intelligent conversational bots. Shopify retailers can leverage this platform to craft interactive customer service experiences that streamline inquiries and enhance engagement on e-commerce sites, integrating advanced automation with existing digital storefronts.

Website

https://dev.botframework.com/

Pros

• Highly scalable and flexible for developing complex bot solutions

• Seamless integration with Microsoft cognitive services and APIs

• Robust analytics and debugging tools to continuously refine bot performance

Cons

• Steep learning curve for non-developer users

• Limited out-of-the-box e-commerce features tailored for Shopify

• Integration challenges with non-Microsoft and third-party solutions

Ideal Business User

Ideal for medium to large e-commerce businesses and Shopify store owners with in-house technical expertise looking to implement customized, smart customer service bots.

Ratings

• Ease of Installation: 3/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Microsoft Bot Framework is free to use; however, usage of Azure services and additional integrated functionalities may incur charges based on consumption and subscription plans.

16. GoDaddy

GoDaddy is a leading provider of domain registration, web hosting, website building, and online marketing tools. It empowers Shopify store owners by offering reliable, scalable, and secure web solutions that drive conversion and growth. The platform simplifies site management while enhancing e-commerce functionality and facilitating seamless integration with Shopify storefronts.

Website

https://www.godaddy.com

Pros

• Robust and reliable hosting with high uptime

• User-friendly domain management and website builder tools

• Strong integration capabilities that complement Shopify storefronts

Cons

• Pricing structure can be confusing with various upsells

• Design customization options are limited compared to niche builders

• Customer support experiences may vary based on plan and issue complexity

Ideal Business User

Shopify store owners and e-commerce entrepreneurs who require dependable domain registration, scalable hosting solutions, and integrated website tools to effectively manage and grow their online presence.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 3/5

Cost

GoDaddy offers a range of pricing plans across its services. Domain registration typically starts around $11.99 per year, while basic web hosting plans begin near $5.99/month. Higher-tier solutions such as VPS and dedicated servers incur higher fees, with additional costs for premium add-ons and security features.

17. Salesforce

Salesforce provides a comprehensive CRM platform designed to empower businesses by streamlining sales, marketing, and customer service operations. For Shopify users, Salesforce offers advanced integration capabilities, enabling seamless e-commerce data synchronization, enhanced customer analytics, and robust automation that fosters personalized engagement and accelerates business growth, delivering measurable, sustained ROI globally.

Website

https://www.salesforce.com

Pros

• Robust integration with the Shopify platform

• Highly customizable and scalable CRM features

• Comprehensive e-commerce data analytics

Cons

• Complex initial setup and configuration

• Higher cost for small or emerging Shopify businesses

• Steep learning curve for non-technical users

Ideal Business User

E-commerce businesses on Shopify seeking advanced CRM integration to enhance customer management, analytics, and operational automation, ideal for those with larger budgets and dedicated technical teams.

Ratings

• Ease of Installation: 3/5

• Quality of Service: 4/5

• Customer Support: 4/5

Cost

Pricing starts at $25 per user per month for Essentials, with additional tiers (Professional, Enterprise, Unlimited) available along with custom enterprise pricing for larger organizations.

18. Gobot

Gobot is an interactive chatbot platform designed for Shopify merchants. It leverages engaging quizzes and conversational UI to enhance user experiences, drive personalized product recommendations, and boost overall conversion rates through innovative, easy-to-integrate solutions.

Website

https://gobot.io

Pros

• Seamless integration with Shopify platforms

• Highly customizable interactive quizzes and chatbot experiences

• Enhances customer engagement and conversion rates

Cons

• Limited support for non-Shopify platforms

• Advanced customization may require technical expertise

• Pricing structure may be less accessible for smaller merchants

Ideal Business User

Shopify store owners and eCommerce retailers seeking to improve customer interaction, increase conversion through interactive experiences, and tailor personalized recommendations to drive sales.

Ratings

• Ease of Installation: 4/5

• Quality of Service: 4/5

• Customer Support: 3/5

Cost

Pricing is typically customized based on a merchant's specific needs, with tiered subscription models available. For detailed pricing, potential clients are encouraged to contact Gobot directly.

Why you Should Create an AI Chatbot for Shopify Success

Unlocking the full potential of your Shopify store often hinges on delivering outstanding customer experiences while streamlining operations. A top-tier AI chatbot builder can transform how you engage with shoppers and manage your business, offering automation and personalization where it matters most. Consider these impactful ways to integrate a chatbot into your Shopify workflow:

• Instantly answer common customer questions, such as shipping times, return policies, and product details—reducing support workload and delighting shoppers with 24/7 assistance.
• Guide visitors through product recommendations based on their preferences or browsing history, boosting conversion rates and average order values.
• Automate order tracking updates and post-purchase communication to keep customers informed without manual effort.
• Capture leads and recover abandoned carts by proactively reaching out with timely reminders or special offers.
• Seamlessly handle multilingual support, making your store accessible and friendly to a global audience.

By weaving intelligent automation into your Shopify store, you can enhance both customer satisfaction and operational efficiency—creating a win-win for your business and your shoppers.