Top 5 Shopify Live Chat Apps to Try in 2025

Looking for the best shopify live chat apps to boost your store in 2025? Here are the top picks you need to know:

1. VanChat Assistant
2. Chatty AI Chatbot & Live Chat
3. Moose: AI Chatbot & Live Chat
4. Shopify Inbox
5. LiveChat

These live chat apps for shopify stand out with smart AI automation, real-time live chat, and high accuracy. You get proactive sales features and seamless shopify integration.

You want the best shopify chat app for your store. These live chat apps let you connect with shoppers and improve your sales fast.

Key Takeaways

• Pick a live chat app that matches your store’s needs. Check for things like AI automation, fast replies, and simple Shopify setup.
• Use live chat apps to make customers happier. Fast answers and personal chats can help shoppers feel good and buy more.
• Try free trials to test many live chat apps. This lets you find the best one for your store without paying first.

Best Shopify Live Chat Apps Features

Essential Features

When you pick live chat apps for your shopify store, you want tools that help you and your customers. The most wanted features, experts say, are:

Personalized interaction is very important. You can greet shoppers by name and help them based on what they look at. This makes each customer feel special.

Benefits for Store Owners

Live chat apps give shopify merchants many good things. You save time because chat is faster than email. Automation answers common questions, so you can grow your business. Real-time replies mean you do not miss a sale.

Did you know over 30% of customers want live chat on shopify sites? Studies say 86% of chat tickets end with happy shoppers. Businesses say live chat apps help sales, revenue, and loyalty. Customers who use chat are almost three times more likely to buy. Stores can see up to 12% more conversions.

Tip: If you want to save time, live chat apps with automation can answer FAQs and give instant replies. This means you spend less time on support and more time selling.

Top 5 Best Shopify Live Chat Apps

VanChat Assistant

VanChat Assistant is a smart helper for your Shopify store. It uses an AI chatbot that can answer almost all customer questions. You do not need to help much. VanChat learns from your store’s pages, so it gives correct answers. It knows what shoppers want and shows them the right products. VanChat helps you sell more by sending reminders about sales and showing top items. You can set it up fast. You can also use VanChat with WhatsApp to talk to customers.

Here’s why VanChat is special:

• The AI learns from your website and gives custom answers.
• It uses GPT to suggest products just for each shopper.
• It helps you sell more by sending sale reminders and showing popular products.

Tip: VanChat Assistant saves you time and helps you sell more. It does customer support and suggests products for you.

Chatty AI Chatbot & Live Chat

Chatty AI Chatbot & Live Chat brings smart AI to your Shopify store. It gives quick answers to shoppers’ questions. The chatbot learns about all your products in one night. Chatty watches what shoppers do and suggests things they might like. It also tries to sell more by offering extra products during chats. Chatty works all day and night, so your store always helps customers.

Customers like that Chatty solves problems fast. Some people say the chatbot gives good tips and makes shopping simple. Others say sometimes the chatbot does not get what they mean, which can be annoying.

Moose: AI Chatbot & Live Chat

Moose: AI Chatbot & Live Chat is a smart way to talk to shoppers. Moose uses AI to answer questions and run live chat. You can set up Moose to answer FAQs and use WhatsApp too. Moose learns from your store and helps shoppers find what they want. Moose helps you sell more by suggesting products and giving fast help. Moose is good for stores that want easy setup and strong automation.

Note: Moose is a good pick for small shops that want to save time and help customers better.

Shopify Inbox

Shopify Inbox is the main chat app from Shopify. You can install it fast and start chatting with shoppers right away. Shopify Inbox connects to your store, so you see customer info and orders. It works best for small and medium stores. You get simple setup and basic features, but your team needs to learn how to use everything. If you want to use AI tips, you need to spend time learning the app.

LiveChat

LiveChat lets you talk to customers on many channels. You can connect LiveChat to your Shopify store and see customer info right away. LiveChat brings messages from your website, Facebook Messenger, and WhatsApp together. You get all your chats in one place, so you never miss a message. LiveChat is great for stores that want to manage chats from different places.

Integration with Shopify

Getting your live chat app up and running on Shopify is easier than you might think. Most top apps offer a smooth setup, so you can start chatting with customers in no time. Here’s how you can connect each app to your store:

1. Sign up for an account with your chosen live chat app.
2. Pick a plan that fits your shop’s needs.
3. Go to the Shopify App Store and find the app.
4. Add the app to your Shopify store.
5. Customize the chat widget to match your brand.
6. Test the chat to make sure everything works well.

You’ll find that shopify integration is quick for most apps. For example, Chatty AI and Moose both guide you through each step, from installation to widget design. Shopify Inbox, since it’s built by Shopify, connects instantly and pulls in your store data right away. LiveChat also offers easy integration with shopify, letting you manage chats from different channels in one place.

Live Chat Apps for Shopify: FAQs

Have questions about using live chat apps for your Shopify store? You are not alone! Here are answers to some of the most common things store owners want to know.

1. How fast should I reply to customers on live chat?
Most shoppers want a quick answer. Over half expect a reply in less than 10 minutes. If you respond fast, you make customers happy and keep them shopping.

2. Can I use live chat on more than one channel?
Yes, many live chat apps for shopify let you talk to customers on your website, WhatsApp, and even social media. This is called omnichannel support. You can answer all your messages in one place.

3. What support do these apps offer if I need help?
You get different support options depending on the app.

4. How can I make my replies better?
Try these tips:

• Use the customer’s name.
• Check their order history before you answer.
• Be ready to switch between chat, email, or social if they do.

5. Will live chat slow down my Shopify store?
Most apps work fast and do not slow your site. Always test after you install a new app to make sure your shop runs smoothly.

Tip: If you want happy shoppers, answer quickly and keep your chat friendly. Your shop will stand out!

Choosing the right live chat app helps your shopify store grow and keeps customers happy. Try out the top apps and see what works best for you. Many store owners saw big results with VanChat, like higher sales and happier shoppers. You can:

• Start a free trial and read user reviews
• Set up alerts for VIP customers
• Use a chatbot for FAQs and lead capture
• Add a calendar tool for easy bookings
• Set up after-hours replies

Stores like Waterdrop and Kind Oasis saw more sales and better conversion rates with VanChat. Give these steps a try and watch your store improve!